The ultimate list of the top 12 Free CRM Software for 2023 | Salesdorado (2023)

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (1)

This is not the nth article full of affiliate links with deceptively free CRM solutions, or with hidden costs arising after two weeks.

We are ourselves confronted with the problem quite regularly on various side-projects: we need some sort of CRM to manage the activities but the “true” CRM solutions are not only too expensive, they’re often way too heavy for a project that’s just starting.

In most cases, I’ll just go for a Notion template with more or less customization depending on the project and its maturity. But we’ve tried all of the options listed here, and they really all make sense. Just a matter of what tools you’re used to, what other tools you’re using, and what feels comfortable for you or your sales team.

Salesdorado’s advice

If what you’re looking for is a light, simple, and comfortable solution, check out Monday CRM, they’ve done a lot of work on the CRM suite, and it’s pretty efficient for simple projects.

The free plan allows up to 2 users, and Monday integrates with Google Suite, Outlook, Slack, Zoom, Linkedin, etc. It is very useful to better manage your contacts, and build a beginning of sales process.

Try the free Monday plan

In this article, we recommend 12 *really* free CRMs. We have classified them by simplicity of setting, from about 30 minutes for the first one, to a few hours for the last one.

Why talk about the last one then?

Solutions that are more complex to set up will also survive your evolution longer, and the time invested at the beginning is worth it quite quickly, especially if you expect longer sales cycles.

Also consider solutions that will integrate well with the tools you are planning for the future, and if there are any, that you already master or use.

A final note
Beware of the illusion of free access. If you are looking to set up a CRM for a highly ambitious and highly funded project (hyper-growth type of thing), free tools will get the job done for a while, and soon enough you’ll have to migrate. That’s when trouble starts. CRM migrations are messy, costly, and time-consuming affairs. In the vast majority of cases, the cost of migration is largely offset by the few months of paying for an “overly robust” solution like Pipedrive or Hubspot

Free CRM software: comparison table

Free CRM softwarePositioningPricing
Hubspot CRM
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (2)
One of the leading CRM solutions with a great free planFree version
Folk App
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (3)
New age, contact centred CRM with a great free planFree version
Pipeline by Trello
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (4)
Free CRM on the leading kanban project management platform100% free
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (5)
An advanced CRM template on Trello100% free
Notion lightweight CRM
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (6)
A beautiful, easy to use, free CRM solution for small teams100% free
Alex Sherwood's CRM template for Notion
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (7)
A more advanced, multi-table CRM template on Notion$27 (lifetime)
Streak CRM
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (8)
Easy to use and free CRM on Google WorkspaceFree version
Google Spreadsheets
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (9)
Can't beat a spreadsheet100% free
Agile CRM
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (10)
A little known, very complete CRM solution with one of the best free plans on the marketFree version
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (11)
Really free, but hardly simpleFree version
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (12)
Open Source ERP & CRMOpen Source
The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (13)
All in one open source software, but maybe not for long...Open Source (v7) & free version (v9)

#1 Hubspot CRM

One of the leading CRM solutions with a great free plan

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (14)

Hubspot is now very well established in the CRM world. Marketing automation, social media campaign, reporting, very strong support etc. Hubspot has all the necessary features of any good CRM. Hubspot CRM has a free version.

The free plan allows you to create up to 3 dashboards, with 10 reports per dashboard, but is limited to a single business pipeline. You can connect your emails, but you can only connect one mailbox. Hubspot’s online appointment scheduling tool is also included.

In short, if you are a small team, there is no question. You can access all the functional sets of one of the most comprehensive CRM software on the market, but the usage and collaboration on the tool is a bit limited.

If, on the other hand, you are a large team and have a lot of collaboration needs, but not much in the way of “pure” CRM features, solutions like Trello or Notion (presented below in this article) will surely be more suitable.

  • It’s a true CRM solution, with all the associated features, and there are many.
  • Hubspot allows you to customize just about anything to your brand and sales processes.
  • If there are more than 3 of you, Hubspot’s paid plans are really more suitable. The Starter version starts at 50€ / month with 2 users (add 25€ / month / user)
  • Hard to find others…

Try Hubspot CRM for free
Hubspot is free to access, no credit card required.

Try Hubspot CRMRead our full review of Hubspot CRM

#2 Folk App

New age, contact centred CRM with a great free plan

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (15)

If you’re looking for a CRM that puts user experience and personalization first, Folk App is a great option.

The software offers a contact-first approach, with very deep integration with G-suite. Each team member imports all his contacts from his mailbox, and we get a very rich interface to organize them at the organization level. The history of all exchanges is available to everyone and the prospect file can be customized as desired.

But the intelligence of Folk is to have added all the complexity needed for small agile teams, without adding unnecessary complexity:

(Video) TOP 5 FREE CRM Software for Small Business | BEST CRM software [2022]

  • You can categorize your contacts as investors, friends, suppliers, employees, journalists, competitors, etc. and create groups for each of these categories.
  • You can manage who has access to which group of contacts very easily and in a very precise way. A trick traditionally reserved for “Enterprise” plans with prohibitive prices for small structures
  • The tool also proposes to distinguish between companies and contacts with the appropriate links between the two. It may sound basic, but in reality few free CRMs really allow it.

In short, it is a program that allows you to go very far, but is designed to remain simple, without ever imposing a complicated configuration.

The main limitation is that we are really using a contact management tool, and not a pipeline tool. But the notion of a pipeline only makes sense for commercial organizations that are already quite advanced, and it is mostly very limiting to commercial activity only.

The approach is really different, and it’s refreshing!

The free plan is a real free plan: it allows up to 200 contacts, and 200 messages with access to all the features. Beyond that, the Premium plan is priced at $8/month per user. We are not very far from Notion ($5) or trello (also $5).

Try Folk App

#3 Pipeline by Trello

Free CRM on the leading kanban project management platform

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (16)

If you are used to using Trello, you know that the power of the tool lies in automation. You can assign, pre-fill and move cards automatically, set up deadlines, etc. Here are the main features you can use for free:

  • Create an inbound lead or prospect management pipeline that can be tailored to your team’s needs for any type of contact or customer relationship management.
  • Organize contact information and notes on each prospect’s record.
  • Keep assets in a centralized location by attaching all relevant documents, such as emails and follow-up requests.
  • Keep business development on track by assigning team members and due dates to tasks, then watch the map move throughout the process from “In” to “Done.”
  • The free CRM template is well designed, and allows you to quickly see the automations to set up (for example the pre-appointment checklist, or the automatic arrival of leads when a contact form is processed).
  • No real reporting in trello apart from the kanban view. You will need to implement more automation & be a little creative to adapt it to your business processes.

Try Pipeline by Trello

#4 Crmble

An advanced CRM template on Trello

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (17)

If you’re looking for a simple CRM tool that’s powerful enough to manage your sales pipeline, try Crmble. It’s an easy tool to get started with and setting it up in your Trello board will only take a few minutes. Here are the different functionalities you will find:

  • Get instant access to your customers’ contact information with the “Crmble fields”. A key feature that helps you stay organized and offers consistent data collection and great integration opportunities with third-party services.
  • A popular Trello feature is the ability to import a CSV file into Trello and turn your lines into cards on your Trello boards. Easily migrate your contact list to your board with Crmble!
  • Whether you are using Google Forms, Typeform, Facebook Lead Ads etc., you can sync your leads directly into your board with Crmble.
  • Start syncing your Trello card data with your Google account. Create a Google contact on demand from any Trello card or save your card attachments to your Google Drive
  • It’s a much more advanced tool and makes adding the right layers ofautomation easy.
  • Significantly more complex solution, and quite rigid.
  • A good solution to be guided, but you will need prior knowledge of some CRM solutions on the market like Pipedrive.

Try Crmble CRM on Trello

#5 Notion lightweight CRM

A beautiful, easy to use, free CRM solution for small teams

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (18)

Notion provides you with the basic elements that will allow you to create your own layouts and toolbox to work with. Many people refer to Notion as an “internal wiki” allowing teams and individuals to plan their projects and track their work and goals throughout the process. This workspace allows you to :

  • Create your own wiki (with infinite content layers),
  • Plan using a Kanban view, a calendar or a simple list view
  • Capture your workflows and record everything that creates spreadsheets and databases.

In addition, Notion offers features for real-time collaboration and allows teams to share, comment and assign tasks and reminders.

(Video) TOP 5 Free CRM Software | For Your Business Tutorial (2023)

Notion is an “all-in-one workspace”. It is a SaaS designed to concentrate all the information and documents you need for your work. It works very simply as a pyramid system of pages that are all connected and can take a wide variety of formats.

  • It is a solution very close to the free CRM Google Spreadsheets.
  • Notion is therefore very simple and easy to set up, with the power of Notion and the interface significantly more pleasant.
  • Quite limiting. The fact that there is only one table means that you quickly find yourself with a lot of columns that are not used very much if you are not careful.

Try Notion Lightweight CRM for free

#6 Alex Sherwood’s CRM template for Notion

A more advanced, multi-table CRM template on Notion

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (19)

Of course, this version is not free, but paying $27 to have access to a much more complete (and multi-table) version is really worth it.

  • Multi-tables allow to go much further & to limit the complexity of each table (and data filling operation, whether automatic or manual).
  • It’s still $27. Then again, it helps out a guy who creates an incredible amount of stuff for the Notion ecosystem. Better than helping Salesforce?

Try Notion advanced CRM for free

#7 Streak CRM

Easy to use and free CRM on Google Workspace

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (20)

Streak CRM is an add-on to the Gmail suite that allows you to go very far.

In the free version, you get unlimited pipelines, which you can adapt to all your processes: customer support, sales, pre-sales, etc. The tool also has a lot of cold mailing features.

The (big) limit is that you can’t share anything in a team before the pro plan, which starts at $49/month. Basically, if you’re going to manage CRM on your own, it’s a great tool, and the free version will take you quite far.

On the other hand, if you plan to recruit in the short or medium term, it is rather more expensive & less good than market leaders like Pipedrive or Hubspot.

  • Excellent interface & superb vision
  • The gmail integration and working modes are excellent
  • Very efficient for simple processes and for prospecting
  • Free plan prevents sharing of information
  • Pricing on paid plans is quite complicated to justify except in very special cases…
  • No support on the free plan, and no French support

Try Streak CRM for free
Please note that you will need a gmail or gsuite account to use Streak CRM.

#8 Google Spreadsheets

Can’t beat a spreadsheet

(Video) 5 Best Free CRM Software for Small Business (Best Options) | Best CRM Software in 2023

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (21)

The most advanced relational CRM software has a set of tables:

  • Contacts
  • Organizations (accounts)
  • Opportunities

Google Spreadsheet is very light, very efficient and has a reporting dashboard (see picture above). You can format and analyze data with standard spreadsheet tools, extract data from the Web, and automatically run complex workflows.

  • Very easy to set up, but you have to do everything yourself.
  • Effective reporting system.
  • Does not stand up well to the evolution of the team. We tried adding an “owner” column, or consolidating several individual spreadsheets into one, but it takes a bit of tinkering and honestly doesn’t work well.

Try the free google sheets template

If you’re managing business activities on your own and are just looking to get a little more organized and structured, this is perfect. If not, move on, you need a more collaborative solution.

#9 Agile CRM

A little known, very complete CRM solution with one of the best free plans on the market

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (22)

Agile CRM is a SaaS software, and it is not open source. But it is probably the CRM software that offers the most generous free plan.

In addition to the many features of a commercial CRM, the software also offers many features closer to those of amarketing automation software. However, these marketing features are only available from the first paid plan. The software even goes as far as to offer customer support features, and it is also a true live chat software.

But back to the free plan: you can use the free plan with 10 users, up to 50,000 contacts & businesses created. You will be able to enjoy quite advanced features like lead scoring, appointment setting, tracking of your prospecting emails, and solid integrations for telephony (both ways) and emails (read & write).l

In our opinion, it is the most complete free solution on the market, but it is still significantly more complex to set up than Hubspot.

  • Solid software, and excellent reputation
  • Unmatched functional depth for a free version
  • Ability to expand to pay-as-you-go plans at excellent value
  • A true vision of enterprise software, far from the dusty ERP
  • A bit more complex than Hubspot or lighter tools
  • No support in French, and no support on the free plan

Learn more about Agile CRM
You can try Agile CRM for free without having to provide any payment information.

#10 Bitrix24

Really free, but hardly simple

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (23)

Bitrix24 is a software that is not much talked about, but that actually allows you to go very far. The big drawback of the tool is that all the features (which are very, very numerous) are rather poorly arranged.

It’s hard to know where to start and, in most cases, you end up with a very partial use, on a much less clear and easy interface than much lighter solutions. On the other hand, if the management of your customer data is at the heart of your activity, and you know the subject well enough, Bitrix24 will please you a lot.

  • Lots of features available.
  • Quite complex and difficult to access.

Learn more about Bitrix24

(Video) Best 5 CRM Software Alternatives That Are Better Than HubSpot

#11 Dolibarr

Open Source ERP & CRM

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (24)

We hesitated for a long time to include Dolibarr in this list, but since everybody does it, we thought it was better to address the subject & explain why it is not a very good choice.

It’s all in the title of their homepage: ERP & CRM.

In real life, a solution like Dolibarr may be free in terms of license costs, but it will quickly cost you a lot of money in installation, maintenance, training, and other costs related to the installation of a CRM software.

So the trade-off is very far from being a trade-off between free or not, and you really have to look at the full cost of the installation over the first 2 years to make the right decision. The price of CRM licenses for such complete solutions is usually marginal compared to the rest.

  • Free software
  • Great functional depth, and good reputation in the market
  • Old solution with a real network of partners
  • Much too heavy, has aged rather badly
  • The hosted solution of Dolibarr has very little success

Learn more about Dolibarr
You can try the software online for free on their website, or download it directly

#12 VTiger

All in one open source software, but maybe not for long…

The ultimate list of the top 12 Free CRM Software for 2023 |Salesdorado (25)

Opinions on the evolution that vTiger is taking are a little mixed.

Version 7 of the software is available for free download, like all open source software. So far so good.

It is a very complete software, with a real “all-in-one” ambition: Marketing, Sales, and customer relations (helpdesk, etc.).

Where it gets complicated is that they have released a version 9 that is just as complete, and with a free plan, a bit like Agile CRM: 10 users, but only 3000 records. So there is a very serious programmed obsolescence of the free plan…

A bit of a pity, because version 9 is very promising, see for yourself, it’s a real all-in-one software

In summary, in the open-source version, vTiger is a solid & robust piece of software, but it’s not clear how much of the company’s efforts will be turned to this deprecated version…

And in the new version, it’s clearly ambitious, but you can hardly call it free software. A bit of an unclassifiable in this comparison, but the software is clearly worth a look!

  • Accessible and highly regarded open source version
  • Large community and strong network
  • Version 9 is very promising, too bad it’s only available as a SaaS.
  • The v9 free plan is more like a free trial.
  • The future of the open-source version is rather uncertain considering the distribution strategy on v9

Learn more about vTiger
We recommend that you learn about the two versions of vTiger

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The ultimate list of the top 12 Free CRM Software for 2023 | Salesdorado? ›

Salesforce. #1 CRM. Ranked #1 for CRM Applications based on IDC 2022 Revenue Market Share Worldwide. Our best-in-class applications all work together, so all your teams can, too.

What is the number 1 CRM in the world? ›

Salesforce. #1 CRM. Ranked #1 for CRM Applications based on IDC 2022 Revenue Market Share Worldwide. Our best-in-class applications all work together, so all your teams can, too.

What is the future of CRM 2023? ›

With 2023 in full swing, the customer relationship management (CRM) market continues to boom and is projected to be worth $44.9 billion this year (measured by revenue). CRM technology has been around for nearly 40 years in some form, but CRM trends continue to evolve.

What is the ultimate of CRM? ›

With a CRM, a business can track, analyze, and audit the entire lifecycle of each customer relationship, including initial purchases, support calls, and even regional sales representatives' notes from sales calls.

What is the best free CRM for one person? ›

The Best Free CRMs of 2023
  • Zoho CRM: Best Overall.
  • Best for Customizations.
  • EngageBay: Best for Live Chat.
  • Insightly: Best for Opportunity Managment.
  • FreshSales: Best for Robust Features.
  • HubSpot: Best for Sales Automation.
  • Bitrix24: Best for Unlimited Free Users.

What CRM do most companies use? ›

Top 10 CRM Software for Enterprise Businesses
  • Salesforce Sales Cloud.
  • Salesforce Essentials.
  • HubSpot Sales Hub.
  • Zoho.
  • SAP Sales Cloud.
  • LeadSquared Sales + Mobile CRM.
  • Pipedrive.
  • Creatio.

Who are the four big players in CRM industry? ›

  • #1 Salesforce.
  • #2 Microsoft Dynamics CRM.
  • #3 Zoho CRM.
  • #4 CRM.
  • #5 SugarCRM.
  • #6 Oracle CRM.
  • #7 SAP CRM.
  • #8 Adobe CRM.
Mar 8, 2023

What is the next generation of CRM? ›

Next Generation CRM is an integrated solution that can combine customer profiles, interactions and transaction information from multiple applications to provide view of customers. The solution is equipped with industry-specific functionalities as well as business intelligence capabilities.

What is the 2023 customer service strategy? ›

The customer service trends for 2023 focus on the growing role of service in corporate strategies. With an eye on service as a growth driver, businesses will incorporate new approaches and technologies in order to deliver the support their customers need.

What are some of the future trends in CRM? ›

12 CRM Trends to Consider in 2023
  • End-to-end automation. ...
  • Combining sales, marketing, and operations. ...
  • Customer-oriented approach. ...
  • Personalization based on relevant data. ...
  • Self-service integration. ...
  • Introduction of advanced technologies. ...
  • Mobile experience. ...
  • Social media integration.
Feb 23, 2023

What are the 3 types of CRM? ›

There are three main types of CRM systems: collaborative, analytical, and operational. Here's how to choose the best one for creating better conversational customer experiences for your customers.

Is there a Google CRM? ›

You work out of Google Workspace. Simple, flexible CRM for taking care of customers. 🤖 Generate, save and email documents automatically from templates (mail merge). Send, track, and e-sign your Google Docs with PandaDoc.

Is there a better CRM than HubSpot? ›

Zoho CRM. Zoho CRM is another option well worth considering. It competes with HubSpot on a number of levels: both provide you with a basic range of features (to build workflows, nurture leads, and organize tasks), and both allow you to import lists, files, and leads for ease of platform-switching or integration.

Does Microsoft have a free CRM? ›

Experience how to help your sales team stay focused, boost productivity, and build customer trust through a free CRM trial. Activate digital selling to meet buyers where they are—helping you build better relationships and close more deals.

What is the first CRM best practice? ›

10 CRM Best Practices to Maximize Sales and Customer Service Performance
  • Establish consistent data entry standards. ...
  • Implement customer-friendly CRM features. ...
  • Rely on automation. ...
  • Perform regular CRM audits. ...
  • Develop CRM collaboration. ...
  • Leverage CRM analytics. ...
  • Work closely with the CRM vendor's support and implementation team.
Nov 17, 2022

Is there a free version of Salesforce? ›

Is there a free version of Salesforce? Salesforce does not currently offer a free CRM version. You might be able to get an extended trial period after you demo the product, but you'll still have to pay the same prices to start putting your own information on the platform and use it for any purpose.

What CRM does Amazon use? ›

Amazon uses a cloud-based system called Salesforce CRM to manage its customer relationships. This software helps businesses track customer data, customer interactions, and sales opportunities. Salesforce is highly customisable and scalable, and Amazon has been using it for many years.

What CRM did Coca-Cola use? ›

11, 2021 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced that Coca-Cola bottlers in North America have partnered with Salesforce to digitally transform its contact center and field service operations.

How do I know which CRM to use? ›

Choosing a CRM for small business: A checklist
  1. Identify your needs. ...
  2. Identify must-have features of your ideal CRM solution. ...
  3. Identify teams that will use the CRM. ...
  4. Plan your budget. ...
  5. Check GDPR-compliance of the tool. ...
  6. See whether or not the CRM provider has expertise in your industry. ...
  7. Find out if the vendor offers a mobile app.
Oct 24, 2022

Who is the market leader in CRM? ›

How many Fortune 500 companies use CRM? ›

In fact, during their 2019 Q1 sales presentation, Salesforce announced that 83% of Fortune 500 companies now use their CRM platform.

Which type of CRM is more widespread? ›

An operational CRM system is the most common type and covers the broadest range of functions. It blends all business processes, such as customer service, marketing and sales, into one within a company.

What is the oldest CRM platform? ›

Ledger is the oldest form of CRM. Those days paper and pen were enough for businesses to note down basic customer details and sales information.

What is sixth generation of CRM? ›

At the start of the 21st century, the sixth generation of CRM was formed, which introduced the Threat and Error Management (TEM) framework as a formalized approach for identifying sources of threats and preventing them from impacting safety at the earliest possible time.

How many CRM models are there? ›

There are four key elements necessary for a successful CRM implementation: CRM readiness. CRM change management. CRM project management.

What is the customer loyalty trend for 2023? ›

Flexibility. The next customer loyalty trend for 2023 involves flexibility. As in, your customers want to have the ability to be flexible in the items they redeem their rewards for. Loyalty programs that only let customers redeem their rewards for very specific items are going to lose loyal customers.

What are the consumer trends for 2023? ›

Customers have higher expectations when it comes to personalization, smooth omnichannel experiences, 24/7 access and control of their own narratives.

What are the four trends that will lead to growth of CRM? ›

4 Trends that Predict the Future of CRM
  • Trend #1: Automation and AI. Automation and AI will be increasingly valuable to CRM platforms in the future. ...
  • Trend #2: Personalization. ...
  • Trend #3: IoT. ...
  • Trend #4: Social media.
Mar 7, 2023

What are the 4 essential components of CRM? ›

The 4 components of customer relationship management are satisfaction, loyalty, profitability, and customer retention.

What are the four levels of CRM? ›

The CRM cycle basically consists of four stages – Marketing, Sales, Product, and Support.

What's the difference between CRM and ERP? ›

ERP helps companies run successful businesses by connecting their financial and operational systems to a central database, while CRM helps manage how customers interact with their businesses. Both serve as vital data repositories.

Does Google offer free CRM? ›

The pros of using a Google Workspace as a CRM are that it's free and is already connected to your business email.

Is Zoho really free? ›

Zoho offers a fully-featured free edition of its flagship CRM software. That's right–robust features for sales and marketing, powerful integrations, and secure cloud storage, all for free.

What is Microsoft CRM called now? ›

Dynamics 365 helps your teams do more with less

Drive more efficiency, reduce costs, and create a hyperconnected business by connecting people, data, and processes across your organization.

Is HubSpot completely free? ›

Free CRM Software With Something for Everyone

Think again. HubSpot CRM has free tools for everyone on your team, and it's 100% free.

How much is HubSpot CRM cost? ›

There are four products: Hubspot CRM is completely free. Marketing Hub, Sales Hub, and Service Hub are available via four plans, with varying features and add-ons: Free, Starter ($20/month), Professional ($400–$890) and Enterprise ($1200– $3600). Growth Suite bundles all the products together at a discounted price.

What is one alternative to HubSpot? ›

Mailchimp. It is an easy to use option for email campaigns and manage your contacts with follow-up emails. The interface is easy to understand and customizable and the analytics are very detailed and provide a complete overview. You can create your own templates and easily replicate emails.

Can Outlook act as a CRM? ›

Outlook can work as a stand-alone CRM tool. Using CRM as an effective CRM solution has the following benefits: 1) Cost – Outlook is normally included with the purchase of MS Office or MS Office 360. 2) It is simple to add contacts to Outlook.

Can you use Microsoft Office as a CRM? ›

One main advantage in picking a CRM based on Microsoft SharePoint and Office 365 is the cost-effectiveness. For businesses who already own a SharePoint and Office 365 subscription, setting up a CRM based on these platforms/tools does not require huge investment.

Does Outlook 365 have a CRM? ›

Cost. An Office 365 Business Premium license is required for each user that requires to run Outlook Customer Manager. Once the license is applied, the feature will become available for the user within 24 hours.

Which is #1 CRM software? ›

Salesforce. #1 CRM. Ranked #1 for CRM Applications based on IDC 2022 Revenue Market Share Worldwide.

What is the number 1 CRM platform? ›

Salesforce CRM is one of the world's leading cloud-based CRM tool/software which provides creative CRM solutions that can be effectively used for all the business requirement companies from high scale enterprises to small start-ups. Salesforce CRM is based on cloud, scalable and in turn very easy to use too.

What are the three most basic pillars of CRM? ›

Marketing, Sales and Customer Support/Service are the three pillars of customer relationship.

What is the cheapest version of Salesforce? ›

Compare editions and top features.
  • Starter. $ 25. USD/user/month*
  • Professional. $ 75. USD/user/month*
  • Enterprise. $ 150. USD/user/month*
  • Unlimited. $ 300. USD/user/month**

What is the best alternative to Salesforce? ›

Best Salesforce Alternatives Of 2023
  • Microsoft Dynamics 365: Best overall.
  • Zoho CRM: Best for growing companies.
  • Best for Kanban-style tracking.
  • ActiveCampaign: Best for automation.
  • Zendesk Sell: Best for customer service alignment.
  • FreshSales: Best for affordability.
  • Less Annoying CRM: Best for ease of use.
Apr 18, 2023

How much is Salesforce for one person? ›

Each of the four tiers offers more features and functionality than the last. Sales Essentials costs $25 per user, per month; Lightning Professional is $75 per user, per month; Lightning Enterprise is $150 per user, per month; and Lightning Unlimited is $300 per user, per month.

Why is Salesforce #1 CRM? ›

Salesforce is a company that enjoys international success. It has a powerful customer base and offers the market's best valued CRM, along with a series of cloud-based applications for all kinds of industries and needs.

Who has the biggest market share in CRM? ›

Salesforce is the leading vendor in the customer relationship management (CRM) applications market worldwide with a market share of 23.8 percent in 2021. The company leads the market with a big margin: next in line to Salesforce are SAP, Microsoft, and Oracle with around five percent shares of the market.

Is Salesforce leading CRM? ›


Salesforce is right at the top contributing to 16% of the overall CRM Software market share, making Salesforce and CRM software inseparable.

Who is Salesforce biggest customer? ›

Walmart Inc. and Amazon are the biggest Salesforce clients, with revenues amounting to $573B and $502.191B, respectively. Notably, Salesforce is honored to be listed on the Fortune 500 itself, ranking at #136 in 2022.

Is HubSpot better than Salesforce? ›

To summarize their differences succinctly: Salesforce has an edge when it comes to reporting and customization. HubSpot has less of a learning curve, boasts a superior interface, and offers better-rounded marketing and sales tools at an accessible price point (not to mention a free tier).

What Fortune 500 companies use Salesforce? ›

Walmart Inc. & Amazon are Salesforce's largest customers, with respective sales of $559.15 billion and $386.06 billion. Notably, Salesforce is thrilled to be ranked #136 also on Fortune 500 ranking in 2021.

Who are the end users of CRM? ›

The support team and sales team are the main users of CRM Software. The entire customer interaction can be handled through the different applications offered in CRM Software. With this, all your agents can record and keep track of all the customer engagements.

Is there a free version of HubSpot? ›

You can use HubSpot's free CRM tools at no cost. With up to 1,000,000 contacts and no limits on users or customer data, HubSpot's free CRM functionality is 100% free, with no expiration date. More advanced CRM features are available with paid HubSpot plans.

What type of CRM does Amazon use? ›

Amazon uses a cloud-based system called Salesforce CRM to manage its customer relationships. This software helps businesses track customer data, customer interactions, and sales opportunities. Salesforce is highly customisable and scalable, and Amazon has been using it for many years.

Is Salesforce CRM free? ›

How much does it cost to get Salesforce? The price is going to depend on the needs of your business and the number of users that you have. Pricing starts at $25 per user, per month, so if you have four users, then you'll pay $100 per month for using the Salesforce CRM.

Is Salesforce World No 1 CRM? ›

SAN FRANCISCO—May 3, 2022—Salesforce [NYSE: CRM], the global leader in CRM, today announced that it has been ranked the #1 CRM provider by the International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.


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